Refund & Cancellation Policy

1. 7-Day Return & Replacement Policy

At Teepul, we craft our door curtains and window drapery to the highest quality standards. If you are not completely satisfied with your purchase, you may initiate a return or replacement request within 7 calendar days from the date of confirmed delivery.

2. Conditions for Return Acceptance

To qualify for a refund or replacement, the returned item must meet the following criteria:

• Unused & Unwashed: The curtain panels must be in brand-new condition, free from pet hair, stains, perfume, smoke, or detergent odors.
• Hardware Intact: Pre-fitted stainless steel eyelet grommets and double-stitched hems must be undamaged.
• Original Packaging: Products must be returned in their original packaging sleeve with manufacturer tags intact.
• Exclusions: Custom-made drapery panels tailored to non-standard bespoke measurements requested by the customer are not eligible for non-defect returns.

3. Damaged, Defective or Incorrect Items

Every order undergoes multi-point inspection at our Panipat facility before sealing. In the unlikely event that your order arrives damaged in transit, with manufacturing defects, or with an incorrect size/color:

• Notify our support desk within 48 hours of delivery with clear photographs of the defect and shipping label.
• We will immediately schedule a priority courier replacement at zero additional charge to you.
• If a replacement is unavailable, we will process an immediate 100% refund.

4. Order Cancellation Policy

5. Refund Processing & Timelines

Once our quality control team at our Panipat fulfillment unit inspects the returned merchandise (typically within 24–48 hours of receipt):

• Prepaid Orders (Paytm / Razorpay / UPI / Cards / Net Banking): Refunds are initiated directly to the original payment source. Funds reflect in your account within 3 to 7 working days, depending on your bank's settlement cycle.
• Cash on Delivery (COD) Orders: Our customer support desk will request your UPI ID (VPA) or verified bank account details (Account Number & IFSC Code). Refunds are credited via instant UPI or NEFT within 3 to 5 business days of inspection approval.

6. How to Initiate a Return or Replacement