Privacy Policy
Your privacy is sacred. We enforce strict data protection protocols under Indian cyber law and never sell your personal information.
1. Commitment & Legal Scope
This Privacy Policy explains how Ashank Ecommerce Private Limited (operating the brand Teepul, hereinafter referred to as "we", "our", or "us") collects, uses, stores, and protects your information when you visit https://teepul.com.
We comply strictly with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI Rules), and the Digital Personal Data Protection Act, 2023 (DPDP Act).
2. Information We Collect
To process your orders and enhance your browsing experience, we collect:
- Personal Contact Information: Your full name, delivery address, city, state, pin code, mobile number, and email address provided during checkout or account registration.
- Order & Transaction History: Records of products purchased, drapery sizing chosen, delivery address preferences, and payment transaction identifiers.
- Technical & Browsing Data: Internet Protocol (IP) address, device type, browser specifications, and approximate geographic location (city and state) used solely to prevent cart abandonment fraud and calculate delivery estimations.
3. Payment Security & Non-Storage of Financial Data
We NEVER store, log, or have access to your credit/debit card numbers, CVV codes, UPI PINs, or net banking credentials on our servers.
All online transactions are processed securely through RBI-authorized, PCI-DSS Level 1 certified payment gateways (Paytm PG and Razorpay) using bank-grade TLS 1.3 encryption.
4. How We Use Your Information
We process your personal information only for legitimate business purposes:
- Fulfilling, packing, and dispatching your curtain orders from our Panipat production center.
- Communicating order confirmations, invoice receipts, and live courier AWB tracking via SMS, WhatsApp, and email.
- Processing return requests, doorstep replacement pickups, and refund bank transfers.
- Preventing suspicious transactions, bot scraping, and fraudulent COD orders.
5. Third-Party Disclosure & Zero Data Selling
We never sell, rent, trade, or monetize your personal data to advertisers or third parties.
Your delivery details are shared solely with verified logistics partners (including EKart Logistics, Blue Dart, Delhivery) for the strict purpose of completing doorstep delivery.
6. Cookies & Cart Session Storage
We use essential HTTP cookies and secure session storage to keep track of items in your shopping cart, authenticate customer login sessions, and measure page loading performance. You may disable cookies in your web browser, though doing so may disable cart functions.
7. Your Consumer Privacy Rights
Under the Digital Personal Data Protection Act, 2023, you have the right to request access to the personal data we hold about you, request rectification of inaccurate data, or request the deletion of your account and personal history (except where retention is required by Indian tax or commercial law). To exercise your rights, email [email protected].
8. Grievance Officer
In accordance with the Information Technology Act, 2000 and Consumer Protection (E-Commerce) Rules, 2020, the contact details of our Grievance Officer are: